Centennial Car & Truck Rentals: Rental Policies & Terms

Welcome to Centennial Car & Truck Rentals! To ensure a safe and straightforward rental experience, please review our policies below. These terms apply to all rentals, with specific conditions for different vehicle types noted in their respective sections.

1. Reservations

You will receive a confirmation email once you have booked a vehicle through our website. Once we have secured a vehicle for your dates, we will contact you with the next steps. We do our best to ensure a vehicle is available for every reservation, but during peak months, we may occasionally be fully booked.

2. Driver Requirements

For Car & Truck Rentals:

• All drivers must be listed on the Rental Agreement.
• Drivers must be at least 21 years of age and hold a valid driver’s license.
• Under certain conditions, we may accept drivers over the age of 18. Please get in touch with us directly for details.

For Motorcycle Rentals:

• All riders must be at least 25 years of age.
• Riders must possess a valid Motorcycle Class Driver’s License from their state, province, or country.
• Riders must be in sound medical condition to safely operate a motorcycle.

3. Payments, Deposits & Charges

All renters are responsible for the following charges: rental time and mileage (if applicable), damage waivers or responsibilities, optional services, fuel, taxes, fees, and fines. You authorize Centennial to charge your credit card for all charges, and you remain responsible for any unpaid balances.

For Motorcycle Rentals:

• Security Deposit: A refundable Security Deposit of $1,500 is required at pickup, authorized on a valid credit card.
• Fuel Fee: The motorcycle will be filled with fuel for pickup, and must return with a full tank. We will refuel if necessary at a cost to you of 3.50per litre.
• Key Loss: A fee of $250 applies to lost or damaged motorcycle keys.

4. Cancellation Policy

All cancellation requests must be made in writing and are not effective until you receive an acknowledgement from us.

• 45+ Days Notice: 100% refund, minus a $25 service charge.
• 30-45 Days Notice: 75% refund, minus a $25 service charge, OR you may choose to receive a 100% credit for a future reservation within one year.
• Less Than 30 Days Notice: The reservation is non-refundable.
• Weather: There are no refunds for inclement weather.

5. Insurance, Damage & Liability

Third-Party Liability Insurance (All Vehicles): All authorized drivers are covered by a third-party liability insurance policy for up to $1,000,000 per accident. All accidents must be reported to us within 24 hours.

For Car & Truck Rentals: Collision Damage Waiver (CDW):

• CDW is an optional, daily-charged service. It is not insurance.
• Accepting the CDW limits the renter’s financial liability for damage to the vehicle to a specified deductible amount, as outlined in your Rental Agreement.
• Declining the CDW means the renter is fully responsible for the entire cost of any damage, loss, or theft of the vehicle.
• The CDW is voided if the rental agreement is violated (see Prohibited Uses).

For Motorcycle Rentals: Renter’s Responsibility for Damage:

• The renter is automatically responsible for the first $1,500 of any damage to the motorcycle, regardless of fault. This is not optional and will be charged against the Security Deposit.
• The included liability insurance DOES NOT cover damage to the rented motorcycle, personal injury to the rider or passenger, or damage to personal property.
• We strongly recommend you check with your personal motorcycle insurance provider to confirm if you have coverage for rental vehicles.

Indemnity: The renter agrees to indemnify and hold Centennial harmless from all claims, liabilities, and costs arising from the rental and use of the vehicle.

6. Vehicle Pickup, Use & Return

Hours of Operation & Vehicle Return:

• Monday – Friday: 9:00 AM – 5:00 PM
• Saturday: 9:00 AM – 1:00 PM
• Vehicles must be returned on the agreed-upon date and to the agreed-upon location. Late returns will incur additional fees.
• Motorcycle Rentals: Pickup is by 10:00 AM, and return is by 10:00 AM.
• After-hours or airport returns are at the renter’s risk until our staff has inspected the vehicle.
• Motorcycle Cleaning: A cleaning fee of $200 may be charged for motorcycles returned in an excessively dirty condition.

General Use & Responsibilities:

• The vehicle must be used with care. All occupants must wear seatbelts (in cars/trucks) or a DOT-approved helmet (on motorcycles).
• Centennial may repossess the vehicle at the renter’s expense if it is used in violation of the agreement or is abandoned.

Prohibited Uses (All Vehicles): Using the vehicle in any of the following ways is a violation of the rental agreement and voids all damage waivers:

• Driving by an unauthorized person.
• Driving on unpaved or non-public roads.
• Violating any law (including traffic violations).
• Driving under the influence of alcohol, cannabis, or other impairing substances.
• Using the vehicle for hire or to transport passengers/property for compensation.
• Engaging in speeding, racing, or any reckless behaviour.
• Towing or pushing anything.
• Tampering with the odometer.
• Geographic Restrictions: Driving outside the rental province without prior written consent. For motorcycles, travel is restricted to the Maritime Provinces (PEI, NS, NB) only.

7. On The Road

Motorcycle Rental Inclusions & Rider Duties:

• What’s Included: Motorcycle rentals come with unlimited kilometres, free secure parking for your personal vehicle, and a 10% discount on gear at Centennial Auto Sport.
• Daily Checks: The rider is responsible for basic pre-ride checks, such as engine oil, tire pressure, and lights, to ensure safe operation.

Accidents:

• You must report any accident to the police and Centennial within 24 hours. You must cooperate fully with any investigation.
• For Motorcycle Rentals: In the event of an accident, the rental agreement is immediately terminated with no refund for the remaining rental period.

Breakdowns & Repairs:

• The renter may authorize minor repairs up to $75 and will be reimbursed upon presentation of a receipt. Any repairs exceeding $75 require prior authorization from Centennial.

Fines, Tolls & Expenses:

• The renter is fully responsible for all fines, parking tickets, tolls, and any related administrative charges incurred during the rental period.

8. General Terms & Conditions

• GPS Tracking: For safety, theft recovery, and compliance purposes, please be aware that vehicles may be equipped with a GPS tracking device.
• Personal Property: Centennial is not responsible for any lost, damaged, or stolen personal property left in or on the vehicle.
• Vehicle Definition: The term “vehicle” includes all tires, tools, keys, equipment, accessories, and documents.
• Amendments: Any changes to the Rental Agreement must be made in writing and signed by both the renter and a Centennial representative.